Customer Feedback Page

Below are a selection of customer feedback and comments we have received.

Customer identities are protected. We are very proud of our feedback and pride ourselves on our customer service. We are glad to offer testimonials to you.

Please just ask if you would like to find out more about us.

I would like to thank you for the most excellent service, so friendly helpful and incredibly efficient.
I am always so impressed with the quality of the details and descriptions always so honest. The prices are also very fair too. you are simply the best! JJ

I just wanted to write and thank you for all your efforts this week, at short notice (2 days) our bear was ordered and delivered on time for our anniversary. Thank you so so much for your amazing effort and dedication, customer service is 2nd to none. Again a big thank you. PS

I wanted to buy a Steiff Teddy Bear for my first grandchild, not to play with but to keep as a celebration of her birth. I looked at quite a number of sites and shops and came across the Old Teddy Bear Shop. They had a fantastic choice of quality old and vintage bears, accurately described and sensibly priced. I bought a lovely bear via a very easy purchase process and when it arrived I was delighted. He is great and is exactly as promised in the pictures and description. I would wholeheartedly recommend this company for anyone looking for a Teddy Bear or similar.          CLM

Delighted with my Steiff bears, always excellent communication and speedy delivery LE

I am delighted with my Steiff Bear from the ‘Old Teddy Bear Shop’   She is exactly as described and in wonderful condition for her age.   I would recommend you and your ‘Old Teddy Bear Shop’ and your very helpful and friendly service.   Thank you so much. kind regards.Eileen.

“I continue to regularly purchase delightful bears from the old teddy bear shop as the customer service is truly excellent and the bears are adorable and of high quality. The advice, helpfulness and the personal touch that the owner brings is priceless, always going out of her way to please, often including little surprises in the box with the bear, or extra touches. Do not hesitate in purchasing from the old teddy bear shop… will not be disappointed, highly recommended” x AT

What a super bear and in great condition for its age.  Thank you for your advice beforehand and the prompt delivery of him. He will be well loved and looked after. Excellent service and would certainly recommend you / buy from you again.  (SG)

‘I would highly recommend you as giving an honest description, postage at cost only and thank you for adding the vintage postcards , which were included through your generosity and not part of the transaction. I would be happy to deal with you again’ 

Great old Steiff bear great condition well pleased A++++++++++++++ (MY)

Another lovely steiff from a super seller. FAST shipping! 5*s Many Thanks! (HF)

Gorgeous Bear – will be well loved – thanks for speedy delivery (DN)

Great old bears thanks alot highly recomended a1++++++++5 (WD)

Absolutely gorgeous! safe arrival and is doing well with his new friends x (CB)

Very pleased with purchase, very kind seller (FG)

Stunning Steiff, Really Pleased, super Quick Delivery, EXCELLENT!! (SY)

Very sweet, love them excellent seller, fast sending and well packed AAAAAA +++ Buyer (PAU)

THANK YOU for a quick hassle-free transaction. RECOMMENDED SELLER to deal with. (RB)

Lovely bear delivered very quickly/would buy from again/THANKS!!! (HE)

Excellent service. I am a very happy customer! (JD)

Great communication with seller. Love the items. A++++++++ Thank You (LS)

delighted – amazingly quick despatch and very well packed item (TCL)

Another great purchase from this 1st class seller – HIGHLY RECOMMENDED (NA)

Absolutely delighted with this purchase, gorgeous bears, exactly as described (JL)

Wonderful bear, fast shipping, Very Pleasant Seller Perfect  (LN)

Lovely little bear, swift delivery, excellent communication. Highly recommended.  (MR)

Many thanks jeri, he’s a little sweetheart! will be loved always here with me x (JE)

Love him! thanks again for great transaction fast well packed delivery (NSP)

Fantastic little steiff bear. Excellent comms. Would recommend (AE)

Bears arrived today, will look after them well – speedy delivery – many thanks (LT)

a stunning bear – thank you – great serivce!! (BL)

Quick delivery, great seller highly recommended (DR)

Will keep buying while such a delight to deal with, true professionals (IM)